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Help Center

What should I do if I have not received my e-tickets?

We suggest you create an account in order to manage your tickets directly. If you do not receive your ticket within 72 hours after your purchase, you may contact us : info@usroadtours.com


Where are the pick-up locations of tours?

Departure information, including time and location, is listed in the Details section of a tour’s itinerary page. Please print out your e-ticket mailed to you along with the reconfirmation mail and bring your ID to board the bus.


Do you have parking?

Unfortunately, we do not offer parking for most of the departure locations unless it is otherwise specified on the tour page. We recommend you research and verify public parking locations near your destination.


What do I do if I do not want to join an attraction?

If you do not want to participate in one of the optional activities, you will have to wait for the rest of the group to complete it before continuing on with the tour.


What are the payment methods?

Credit/Debits Cards: Visa, master, Amex. It’s simple to make a payment with your credit/debit card, pre-paid cards or any major credit card. Just follow the easy payment steps.

Wire Transfer: Wire Transfer is available on request for amounts more than $500. Please send us an email to info@usroadtours.com and we will send you the wire transfer details.


What about security of online payment method?

Yes. All transactions are processed through Authorize.net and are very secure. We do NOT store customers’ credit card numbers in our server.


Book your tour with confidence!

When you make a purchase on the USRoadtours.com, our Price Protection Guarantee ensures that you are protected against any new discounts that USRoadtours.com offers for date of your travel. Simply contact us at info@usroadtours.com before the date of your travel and we’ll process your refund for the price difference.