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Faqs

How can I check the availability of a tour?

The dates showing in green on the availability calendar are the ones available. Red on the calendar is Sold out / unavailable.

How do I know if my tour is confirmed?

You will receive a reconfirmation email 24-72 hours of submitting your reservation.

How far in advance can I purchase a tour?

We suggest you book as early as possible so that you may secure seats on the bus.

How many people do you allow per room?

Hotels can accommodate up to two guests and two kids per room (including infants). To accommodate kids in the same room email us at info@usroadtours.com. If we are able to accommodate the kids in the same room as the parents, then we will issue you a room discount through a refund.

How much luggage is allowed?

Normally, a passenger is allowed to take one big piece of luggage and one carry-on. You may bring additional luggage if there is space in the luggage compartment.

What kind of hotel will we be staying at?

The actual hotel will not be finalized until one or two days before the departure date. Most budget tours have 2-star-level accommodations (e.g., Holiday Inn, Comfort Inn, or Best Western).

My credit card was declined, but it still got charged!

If the transaction has been denied for any reason, your credit card or debit card will not be charged by Authorize.net. However, your bank (not our bank or our credit card processor) may have set funds aside during the authorization request. Banks will release these funds between three and 30 business days after the transaction or upon use of your credit card or debit card. Customers who feel their funds are being held too long should contact the bank that issued their card. This phone number is generally located on the back of the card.

Can I get an invitation letter for a visa application?

Please note that we do not process visa applications.

Do you arrange private tours?

Yes. Please contact us for custom tours and quotations.